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# Full report of a single process instance

The **Metrics & Reports** section provides an overview of processes and tasks in your organization. But sometimes it is useful to know what excatly happened with a single process instance.

To achieve that, **Administrator** users can download the full report, accessible from the process instance itself.

||| Keep in mind that only users that have the Administrator role will be able to download the Full Report of a process instance.

To do so, open the instance that interests you and follow these steps:

![](https://storage.crisp.chat/users/helpdesk/website/5a899047-9b38-48ab-9475-31c8c63a3183/50d7e85f-9123-4c1f-896e-527948ee3761.gif)

This will automatically download an Excel file with historical and current information of that instance, including:

* Process instance ID
* Date when the report was downloaded
* Process initiation date and email of the initiator
* Process end date (if completed)
* Current task of the instance, assigned users/roles, date when the task was assigned, expected end date and days of delay (if a due date has been set)
* Previous tasks of that process instance, users who completed them, decisions they made, dates of assignment, dates in which the tasks were completed, days of delay (if a due date has been set)
* Current values of the instance fields

It's also possible to download a zip file that in addition to the Excel report includes the process instance (PDF format), attachments and comments. To generate it you must select this checkbox:

![](https://storage.crisp.chat/users/helpdesk/website/5a899047-9b38-48ab-9475-31c8c63a3183/f9c6a68d-4f97-4f8a-8119-32b6be9c2c15.png)