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# Problem with special characters when importing a database

||| Problem: When importing the database, it replaces some letters with special characters.


###### Solution 
This problem is due to the coding of the document, we always recommend it to be UTF-8 without BOM.

In case you already have your file you can fix it this way: 
* 1) Open the .csv file in Notepad++
* 2) Click on "Encoding" and then select "Convert to UTF-8 without BOM".
![](https://storage.crisp.chat/users/helpdesk/website/ccc3fbb5dc442800/encoding_139pzs5.png)
* 3) Ready.