Flokzu Helpdesk

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• Full text search Operators

  We know that it is very important for you to find what you are looking for quickly and easily. There are two kind of searches in Flokzu: Quick search Advanced search To perform a quick search, simply type what you are looking for in the top bar. When performing a quick search you can use operators to help you refine your searches using more accurate criSome readers

• Process instances

  A process instance is a particular execution of a process. The modeling and configuration define the formal structure of a process. The instance is created each time a process is launched (e.g. the ‘Recruitment and Hiring’ process is unique, but each new application is a new process instance in Flokzu). Once a process instance is created in Flokzu, the assigned tasks will be executed according to the workflow you have defined. Create a process instance To create a process instance, siSome readers

• How to reassign a task?

  Business Process Management is useful to ensure that processes always run the same way. Since tasks are assigned during the modeling stage, users will receive tasks automatically in their Inbox at the right time. That is one of the main advantages of a BPMS. But in organizations, unforeseen events usually arise and modeling the process prior to execution does not allow changes, harming the flexibility of processes. That’s precisely why we added a very important feature: reassign tasks to otherFew readers

• How to define an 'alias' for a user?

  What is an ‘email alias’? If you define an email alias for your account, this alias will receive a copy of all the messages that are directed to your user and it will also be able to complete tasks by email on your behalf. Defining an alias for your user To define an alias for your user, just click on the email address of your account that appears in the upper bar and select ‘Edit profile’. ![](https://storage.crisp.chat/users/helpdesk/website/5a899047-9b38-48ab-9475-31c8c63a3183/0ceFew readers

• What are comments for?

  Comments inside Flokzu (in-app) have many uses. You can make a comment inside a task that can be seen by all the participants of a particular task. In order to do this, you must go to the ‘Comments’ section, click on the checkbox shown in the image below and then publish your comment. You can also subscribe to the comments made by any other user in a certFew readers

• User's trays

  Inbox In their Inbox the users will find all the documents that have been assigned to them, either individually or through a role. Depending on whether or not you have defined a duration for the tasks, they will see the date in which they are due and, according to the color, they will see if they are overdue (red), if they have less than 24 hs left to complete them (yellow) or else the due date has not yet been reached (green). ![](https://storage.crisp.chat/users/helpdesk/website/5a899047Few readers