How can I delete or finalize a process instance?
Bear in mind that only users that have the Administrator role will be able to delete a process instance.
To delete it you should go to Metrics and Reports > Real-Time > select the process > select the task, and there you'll see the list of all the documents belonging to that task. On the right you'll see several buttons:
Dustin bin icon: It deletes a document.
Circle with the white line: It finalizes an active document.
Paper airplane: It re-sends the notification of assignment to a task to the assignees to complete it.
When you delete a document, all information associated with it will be deleted.
The same thing will happen if you had set up a parallelism and you have two tasks that correspond to the same process instance, if you delete one, both will be deleted.
To delete it you should go to Metrics and Reports > Real-Time > select the process > select the task, and there you'll see the list of all the documents belonging to that task. On the right you'll see several buttons:
Dustin bin icon: It deletes a document.
Circle with the white line: It finalizes an active document.
Paper airplane: It re-sends the notification of assignment to a task to the assignees to complete it.
When you delete a document, all information associated with it will be deleted.
The same thing will happen if you had set up a parallelism and you have two tasks that correspond to the same process instance, if you delete one, both will be deleted.
Updated on: 05/11/2021
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