Flokzu Helpdesk

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• Quick search with logic operators

  We know that it is very important for you to find what you are looking for quickly and easily. There are two kinds of searches in Flokzu: Quick search Advanced search. And of course, you can also search inside file attachments (PDFs, Docx, etc.) To perform a quick search, simply type what you are looking for in the top bar. ![](https://storage.crisp.chat/users/helpdesk/website/5a89Popular

• Which users can access a process instance?

  In Flokzu we offer several security levels to define which users can see a certain process instance. The simplest setting is that all users can see all instances, but we are aware that, in many cases, this not advisable. For example, in a ‘Purchase Order’ process, it might be that the people from a certain department do not see the purchase orders from another department. The security diagram of all the people allowed to see process instances works by layers: The first layer is **authenticatiSome readers

• How to reassign a task?

  Business Process Management is useful to ensure that processes always run the same way. Since tasks are assigned during the modeling stage, users will receive tasks automatically in their Inbox at the right time. That is one of the main advantages of a BPMS. But in organizations, unforeseen events usually arise and modeling the process prior to execution does not allow changes, harming the flexibility of processes. That’s precisely why we added a very important feature: reassign tasks to otherSome readers

• Advanced search

  In Flokzu searches have high priority because we know that often your efficiency depends on how fast you find what you need to complete your work. In a quotation process you need to revise similar proposals sent to customers. In a hiring process, before interviewing the candidate you might want to re-read the resume. When placing a purchase order it may be helpful to consult the purchases from previous months. There are many examples like these. By finding the right documents you can speed up yoFew readers

• Comments Tab

  Comments inside a process instance have many uses. You can make a comment inside a task that can be seen by current assignees of all ongoing tasks in a process. In order to do this, you must go to the ‘Comments’ section, click on the checkbox shown in the image below and then publish your comment. You can also subscribe to the comments made by any other uFew readers

• User's trays (Inbox, Outbox, etc)

  Inbox In their Inbox the users will find all the documents that have been assigned to them, either individually or through a role. Depending on whether or not you have defined a duration for the tasks, they will see the date in which they are due and, according to the color, they will see if they are overdue (red), if they have less than 24 hs left to complete them (yellow) or else the due date has not yet been reached (green). ![](https://storage.crisp.chat/users/helpdesk/website/5a899047Few readers

• How can I search in Flokzu?

  We know how important it is to find what you’re looking for fast and effectively. This is the reason why in Flozku you can search for any content from your processes: process instances, fields and their values, references, attachments, tags, description and more. The search bar is located at the top. Simply start writing what you’re looking for. Flokzu also letsFew readers

• Complete user tasks via email

  Assigned tasks can be completed from the Inbox or, in case it is enabled, directly from the email. This allows you to save time and make decisions at anytime anywhere, without the need to log in to Flokzu. How to enable it To set up the approval via email, you should follow these steps: How it works Assignes will receive a notification with the fieldsFew readers

• Search inside file attachments (PDFs, Docx, etc.)

  In Flokzu you can search by any category: tags, form fields, process name, task name, etc. Once you have searched by the terms, words, compound words or any combination of numbers and letters that you want, you can repeat the search in the attachments. Simply do the search and then press the 'Repeat this search in attachments' button. Example: Search by client name in the 'Fulfill Purchase Order' process and, after you obtain the results, look for the information related to the client found inFew readers

• Download a single process instance

  Users who have the Administrator role can export all the information stored in a process instance with just one click. This can be done at any stage of the workflow, even if the process instance has finished or if there are ongoing tasks. To download a process instance, you should follow the following steps: If you click on 'Download Report' and you don't clickFew readers

• Process instance history (audit trail)

  In Flokzu you have the possibility to view at anytime the process instance history (only if you have access to it either as a reader or assignee). How can I view the process instance history? To see the process instance history, simply open the instance and click on the clock icon found at the upper-right corner. ![](https://storage.crisp.chat/users/helpdesk/website/5a899047-9b3Few readers

• Download quick or advanced searches

  Once you have obtained the results from your quick or advanced search, it is possible to download the results of the search to an Excel spreadsheet. This spreadsheet will contain all the information from the process instances you obtained in your search. ![](https://storage.crisp.chat/users/helpdesk/website/5a899047-9b38-48ab-9475-31Few readers

• Clone a finalized process instance

  Only users who have Reading permission on the finalized process instance and permission to launch this process can clone a finalized process instance. How does it work? Once the button to clone the finalized process instance is clicked, the user will be redirected to the form to start that process.Few readers

• Attachments tab

  In Flokzu you have the possibility to view and add an attachment (Word, Excel, pdf, among others) at any stage of a certain process, through the Attachments tab. ![](https://storage.crisp.chat/users/helpdeskFew readers

• Tags in a process instance

  To place tags in a process instance can have multiple uses. Imagine that, after the initial Credit Request form is submitted, the user in charge of reviewing the Credit Request wants to assign a priority level to it, in such a way that all other users can identify it quickly. The best way to do this is by placing tags, such as: High Priority Medium Priority Low Priority To do this, simply enter the process instance, click on 'General Information' and then write your tag under the *TagsFew readers

• Can I modify a finalized process instance?

  Is it possible to modify a process instance that has finished? It's not possible to revive or modify a finalized process instance. The only possible actions are to make a comment on it or clone it. Who can make comments on a finalized document? All users who have permission to read a finalized document will be able to make comments on that process instance.Few readers